New Materials

• Customer Service at the Library: Making the Experience Meaningful & Memorable

FYI: DVD contents include ABC's of Service, The Value of Customers, Why People Stop Coming Back, Customer Needs and Wants, Cultivating Loyal Customers, Healthy and Deadly Attitudes, The Power of a Smile, Words to Use and Words to Lose, The Value of Thank You, Customer MAGIC, Telephone MAGIC, Email Etiquette - from Program Contents

• Microblogging and Lifestreaming in Libraries by Robin M. Hastings

FYI: "Microblogging and Lifestreaming in Libraries is a start-to-finish passport to using such services as Twitter, Friendfeed, and Tumblr to engage, and communicate with library patrons. Veteran microblogger Robin Hastings leads reads readers through how to use these cutting-edge social media applications to keep patrons updated, market the library, and build community. This comprehensive field guide covers everything from how to feed blog posts into Twitter, feed tweets into a Web site, and utilize Twitter for library events, to ways to incorporate these tools into your organization's marketing strategy." - from the Foreword