- Coaching in the Library: A Management Strategy for Achieving Excellence edited by Ruth F. Metz
- Reference Reborn: Breathing New Life into Public Services Librarianship edited by Diane Zabel
FYI: "The roles of reference librarians are constantly changing. Today it's not unusual for librarians to also serve as trend trackers, data analysts, project managers, IT troubleshooters, marketers, and staffing specialists. Academic and public libraries across the country are experimenting with new service models to accommodate new technology, budget constraints, and a clientele with new needs and expectations. Not surprisingly, librarians are assuming revised roles as a result." - from the back cover
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