Danny Meyer at Gel 2007 from Gel Conference on Vimeo.
Monday, June 8, 2009
Customer Service/Hospitality
Our libraries are busier and we are asked to do more with less, but if our service standards continue to rise, we will feel better about ourselves. Poor service does not lessen our burden or make our jobs easier, it makes our jobs harder and our workplace unpleasant. High quality service with good customer service benefits everyone. ALA TechSource posted a very interested article about service called "Plugging in With Kindness." Within the article are two videos that are worth watching.
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