- Privacy and Confidentiality Issues: A Guide for Libraries and Their Lawyers by Theresa Chmara
- Librarians as Learning Specialists: Meeting the Learning Imperative for the 21st Century by Allison Zmuda and Violet H. Harada
- Managing Library Employees: A How-To-Do-It Manual by Mary J. Stanley
- Virtual Reference best Practices: Tailoring Services to Your Library by M. Kathleen Kern
FYI: "When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? Kern, a leading virtual reference expert, outlines the tools and decision-making process that will help you and your library evaluate, tailor and launch virtual reference services that are a perfect fit for your community and your library." -from the back cover.
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